In 2003 New Eve Technologies, Inc. was founded to eliminate some of the issues small businesses face with traditional IT companies. We identified key areas that make business relationships difficult:
Sales people with a high base salary and large quotas... meaning the customer pays way more than they ought to for solutions they may not need.
Vendors that pressure the IT company to constantly churn and burn through customers for those big sales and "bleeding edge" products.
Annoying layers of middlemen: Account Executives, Sales People, Managers, etc... layers and layers of staff, all who get in the way when problems arise.
Technicians that don't "do documentation."
Our goal of addressing these challenges when we started proved to be the right thing to do. Instead of always seeking out that "new" customers with deep pockets for projects they may not need, we grew slowly and paid attention to our existing customer's needs. We still do business with the customers we got back in 2003. Keeping customers happy has always been our goal and will continue to be. Some of the other issues we've seen are:
Typical IT companies, understand security to an extent, but they do not and a lot of the times are not capable of dealing with a serious security incident. Over the last 11 years we have gained more customers through security issues companies had with previous IT companies than any other way.
Typical IT companies have turnover. They lose a senior IT guy or two and their customers suffer the consequences. We work very hard to keep our talent. And no one has quit on us yet.
In addition to those disciplines our company is made of ONLY technical people. From the founder, to the general manager and all of the field service staff. New Eve Technologies, Inc. is 100% tech. No sales guys, no overhead. If you reach out to us, you are talking to a tech.